When investigating the situations in collaborative design practice within organisations, it becomes evident the that design processes do not work as intended.

There are a range of problems:

  • Production processes are far from user-centred
  • There are technical challenges
  • Successes and failures are unpredictable
  • Negotiations between organisational silos are taxing
  • High turnover of personnel

Strategies such as UX design, Service design, Design thinking, or Lean/Agile Methods attempt to improve these production processes. However, they are often not successful, and they bring up more questions than answers.

Collaborative design processes remain opaque. It is not visible how situations change from possible futures into reality. Designerly agency remains invisible and it is therefore an impossibly difficult concept to work with.

The aim of this research is to explore the design process, in order to shed more light on how design works.

The following will be our research questions to guide this project:

We want to know how innovation works. We want to learn design, so we can do change.

Because we work collaboratively we need to know how artefacts enable and constrain us. How do artefacts reconfigure situations?